eClerx Expanding Fayetteville Delivery Center, Creating 150 Jobs

Oct 18, 2018 | Press Releases

eClerx, a global business services provider, held a Ribbon Cutting Ceremony this morning to celebrate the expansion of its delivery center in Fayetteville. This project will create 150 full-time jobs.

Elected officials and local business leaders were on hand to show their support of this development. “We’re happy to introduce our expanded facility to the Fayetteville community. This initiative, driven by client demand, will enable us to add 150 new employees,” said Bob Horan, Managing Principal of eClerx Customer Operations. “We are truly thankful to our partners at FCEDC who have helped us with our growth and development plans.”

Headquartered in Mumbai, India, eClerx provides business operations services to over fifty Fortune 500 companies around the world. Their clients include financial service, cable & telecom, retail, entertainment, manufacturing, and technology firms. With more than 9,000 employees worldwide, its location in Cumberland County is the company’s only delivery center in the United States. eClerx will utilize the expanded space in their delivery center to provide premier customer service support. “We are looking to add roles for Team Leaders, Customer Service Agents, and Trainers, who are eager to enhance the customer journey,” said Donnell Sullivan, Site Director of the Fayetteville Delivery Center.

According to a release from the company, Fayetteville boasts several appealing factors which eClerx believes are critical to its ongoing success. These include a bustling local community with access to an educated, diverse workforce, military families, and local colleges. eClerx looks forward to continuing to grow its partnership with the City of Fayetteville and Cumberland County. “Our skilled workforce enables companies to quickly and easily grow,” said Fayetteville Mayor Pro Tem Ted Mohn. “Maintaining an environment where businesses thrive is a main focus of the City Council.”

eClerx presented a check to Second Harvest Food Bank of South East North Carolina and Americares, to assist with their relief efforts associated with Hurricane Florence. Cumberland County Commissioner Glenn Adams stated, “I was here at the initial ribbon cutting for eClerx and I knew then that it was an exceptional company. We are proud of the commitment this international company has made to the community and wish them continued success.”

Andrew Pennink, Chairman of FCEDC Board of Directors presented crystal to Sullivan to commemorate the expansion. “Supporting businesses, whether they’ve been here for a year or 50 years, is one of the top priorities of FCEDC,” said Pennink. “It is wonderful to see eClerx rapidly expanding and we look forward to more announcements like this across our community.”

eClerx offers competitive salaries and comprehensive benefits packages.  For more information on the positions and requirements, visit